Frequently Asked Questions

Use CTRL+F to search for keywords in the FAQs

Logging in and Passwords

• How do I reset my password?
• Who do I contact if I want a colleague to use the site?

Searching

• How can I do a more complicated search?
• Can I search on specific field values?
• Can I save my searches?
• How can I see my saved searches?
• Can you tell me if new content is added?

Collections

• What are Collections?
• How do I save files to my collections?

Downloading

• Are the downloaded files the same format as the old system?
• What download methods does the site support?
• Why should I use one download method compared to another?
• Do you have an API I can use to get the record and files from?
• Can I automatically download a file when using an MRSS feed?
• How can I arrange for FTP or SFTP file delivery for my Organisation?

HiRes files

• There seem to be more Hires than before, why is that?
• Where is my PAL version?
• How long do Hires live on the system?
• What do I do if I want to get a Hires that has expired?
• What is Additional media?

Other

• Where is the Closed Caption file?
• Where are my Catalogues?
• I can see video records in my search results or homepage that don't have any picture